1. Introduction
This Privacy Policy explains how Hatteras Boonetown LLC (“we”, “us”, “our”) collects, uses, shares and protects information when you use CinaSeek AI, including our website at www.cinaseekai.com and our mobile applications (together, the “Service”).
By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
2. Information we collect
Information you provide to us
- Account information: your name, email address and password when you register
- Profile information: any optional details you choose to add to your profile
- Search queries and prompts: the text you enter when searching or interacting with our AI features
- Communications: messages you send us through support channels or feedback forms
Information we collect automatically
- Device information: device type, operating system, browser type, unique device identifiers
- Usage data: pages or screens viewed, features used, time spent, actions taken
- Log data: IP address, access times, referring URLs, crash reports and error logs
- Cookies and similar technologies, as described in Section 8
Information we do not collect
We do not collect payment card details, government identification numbers, or precise GPS location.
3. How we use your information
We use the information we collect to:
- Create and manage your account and authenticate you
- Provide, operate and maintain the Service, including generating AI-powered search results
- Personalise your experience and improve the relevance of results
- Diagnose technical problems, monitor performance and prevent abuse
- Respond to your support requests and communicate about the Service
- Analyse usage patterns to improve features and develop new ones
- Comply with legal obligations and enforce our Terms and Conditions
4. AI processing and third-party AI providers
CinaSeek AI uses third-party artificial intelligence services to generate responses to your queries.
When you enter a search query or prompt, that text is transmitted to OpenAI for processing. The response is returned to us and displayed to you. This transmission is necessary for the Service to function.
You should not enter sensitive personal information, confidential information, or information about other identifiable individuals into any search or prompt field. We cannot guarantee how such information will be handled once transmitted to a third-party provider.
OpenAI processes this data under its own privacy terms. We recommend reviewing their privacy policy at https://openai.com/policies/.
We do not use your queries to train our own AI models.
6. Data retention
We retain your personal information for as long as your account remains active. Specific retention periods are:
- Account information (name, email, profile): retained while your account is active, and deleted within 30 days of account deletion
- Search queries and prompts: retained for 12 months, then deleted or anonymised
- Server and access logs: retained for 90 days
- Crash and error reports: retained for 90 days
- Backups: overwritten on a rolling 30-day cycle, so deleted information may persist in backups for up to 30 days after deletion
We may retain information for longer where we are required to do so to comply with legal obligations, resolve disputes or enforce our agreements.
Aggregated and anonymised data that cannot identify you may be retained indefinitely.
7. Data security
We implement technical and organisational measures designed to protect your information, including encryption of data in transit using TLS, access controls limiting who can view your data, and secure credential storage using industry-standard hashing.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.
9. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Object to or restrict certain processing
- Receive a copy of your information in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at williamcreynolds83@gmail.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on your request.
You can delete your account at any time from your account settings.
10. Children's privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with information, contact us at williamcreynolds83@gmail.com.
11. International data transfers
Our servers are hosted with Contabo in the United States (US Central region). If you access the Service from outside this region, your information will be transferred to, stored and processed there. By using the Service, you consent to this transfer.
12. Third-party links
The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party service you visit.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. If the changes are material, we will notify you by email or through an in-app notice before they take effect.
14. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Hatteras Boonetown LLC7845 Cape Charles Dr, Raleigh, NC 27617, United StatesEmail: williamcreynolds83@gmail.com